What Is a 100% Quality Guarantee?
The 100% Quality Guarantee is a correction to, or a partial to full refund on an element of a student tour that is deemed unsatisfactory.
Why Does Scholastica Travel Implement a 100% Quality Guarantee?
We stand behind every tour we plan as our best work – something we are proud to put our name on and something we are proud to offer to you and your community. The 100% Quality Guarantee is in place to dispel any apprehensions that you may have with touring with Scholastica Travel.
What Elements of a Student Tour Are Covered by the 100% Quality Guarantee?
The 100% Quality Guarantee covers all aspects of a student tour including:
- Motor Coach
- Student Safe Hotel
- Tour Leader
- Any service contracted and handled through Scholastica Travel
What Elements of a tour are NOT covered by the 100% Quality Guarantee?
Circumstances falling under force majeure are not covered by the 100% Quality Guarantee. Force majeure applies when a segment of the contract cannot be performed due to causes that are outside the control of the parties, such as natural disasters, that could not be evaded through the exercise of due care.
When is the 100% Quality Guarantee Applicable?
To implement the 100% Quality Guarantee, Scholastica Travel staff must be informed during the student tour. Once the student tour ends, the 100% Quality Guarantee is no longer applicable.
Who Do I Contact?
If a concern arises, first discuss the issue with the primary tour leader. The tour leader will make every effort to correct the concern. If you feel additional measures need to be taken, please contact our main office at 1-800-245-3511 or 724-837-4600.